A selection of trusted reviews from 'vouched for'

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Client Testimonials (Verified)

 

My previous Financial Adviser had moved and I wanted an Independent Financial Adviser. I found Bob Windust from First Option online and have been more than happy with his service. I can thoroughly recommend him. I needed investments with a regular monthly return and Bob was able to advise me. As I am retired and not yet receiving my state pension I needed a monthly return from my investments and savings. Bob Windust was able to advise me and I am completely satisfied with his service.

What could they have done better?

I cannot speak too highly about him. I am very pleased with the advice he has given me and his fees are very reasonable. Parking is also a great advantage in that I can park my car next to his house without having to pay to park my car in the centre of Cardiff.

Anne, Cardiff June, 2015 Review from Verified Client

 

 

General financial review and Retirement Planning. 1. Helped review different options with regard to Pension planning2. Reviewed our current protection plans and supported comparing/contrasting market products available3. Completed a user friendly financial health check, highlighting potential needs long term We adjusted our financial planning in line with our changing needs, the outcome has been peace of mind and addressed our will deficiency with our solicitor.

What could they have done better?

We have received very efficient and professional advice that has made a difference.

Stephen Farmer, Vale of Glamorgan June, 2015 Review from Verified Client

 

Seeking new mortgage and pension Bob is a very down to earth professional who strives to provide his clients with the best products and service possible.He always keeps you updated on how any application is proceeding and always returns your calls. What we like about Bob is that he treated us like a friend and well as a customer and showed an interest in us as individuals rather than just a product. We highly recommend using Bob..Roy and Julie Derrick / Bridgend and Cardiff Yes.

What could they have done better?

Nothing really. We got everything we expected.

ROY and JULIE DERRICK, Bridgend June, 2015 Review from Verified Client

 

AFTER BEING IN CANADA FOR 20 YEARS I WAS NEW TO THE BRITISH ECONOMY AND COMING BACK TO BRITAIN IN 1996 I REQUIRED ADVISE IN MANY AREAS MR WINDUST HELPED US AND ADVISED US ON A MORGAGE AND ALSO HELPED US WHERE TO INVEST MY PRIVATE PENSION....I HAVE ALSO USED MR WINDUST FOR ALL MY FINANCIAL NEEDS OVER THE LAST 19 YEARS AND HAVE THE UP MOST RESPECT FOR HIS GUIDANCE .... YES MY CURRENT SITUATION IS JUST WHAT I HOPED FOR ..........

Nick, Caerphilly June, 2015 Review from Verified Client

 

5starreviewstars

 

My previous Financial Adviser had moved and I wanted an Independent Financial Adviser. I found Bob Windust from First Option online and have been more than happy with his service. I can thoroughly recommend him. I needed investments with a regular monthly return and Bob was able to advise me. As I am retired and not yet receiving my state pension I needed a monthly return from my investments and savings. Bob Windust was able to advise me and I am completely satisfied with his service.

What could they have done better?

I cannot speak too highly about him. I am very pleased with the advice he has given me and his fees are very reasonable. Parking is also a great advantage in that I can park my car next to his house without having to pay to park my car in the centre of Cardiff.

Anne, Cardiff June, 2015 Review from Verified Client

 

5starreviewstars

 

General financial review and Retirement Planning. 1. Helped review different options with regard to Pension planning2. Reviewed our current protection plans and supported comparing/contrasting market products available3. Completed a user friendly financial health check, highlighting potential needs long term We adjusted our financial planning in line with our changing needs, the outcome has been peace of mind and addressed our will deficiency with our solicitor.

What could they have done better?

We have received very efficient and professional advice that has made a difference.

Stephen Farmer, Vale of Glamorgan June, 2015 Review from Verified Client5starreviewstars

 

I was looking for advice on choosing the right mortgage product from an independent mortgage advisor, who was able to offer a personal service and speak to me face to face when I needed to talk. Bob Windust listened to what I needed and took time to consider the best option for my particular circumstances. Throughout the mortgage process, he kept in touch with me and supported me through the ups and downs of making an offer to the final confirmation of monies transferred to my solicitor. Bob was the intermediary with the mortgage broker for all 25 stages of the process to completion. No wonder he was recommended. Mortgage complete and settled in my new house.

Susan, Vale of Glamorgan June, 2015 Review from Verified Client5starreviewstars

 

Seeking new mortgage and pension Bob is a very down to earth professional who strives to provide his clients with the best products and service possible.He always keeps you updated on how any application is proceeding and always returns your calls. What we like about Bob is that he treated us like a friend and well as a customer and showed an interest in us as individuals rather than just a product. We highly recommend using Bob..Roy and Julie Derrick / Bridgend and Cardiff Yes.

What could they have done better?

Nothing really. We got everything we expected.

ROY and JULIE DERRICK, Bridgend June, 2015 Review from Verified Client

5starreviewstars

 

A mortgage to fund building work. He found us an excellent deal in a timely manner. Yes. We are very happy with the mortgage we took up.

What could they have done better?

I can't really think of any faults.

Gareth, Rhondda Cynon Taff June, 2015 Review from Verified Client5starreviewstars

 

Re mortgage Bob has been our financial adviser for wellOver 18 years from our first mortgage he has always given 24 /7 help and advice , and this time on our remortgage extremely helpful with all the new rules and regulations Yes currently in re mortgage deal

What could they have done better?

The mortgage company weren't very easy to deal with regards to forwarding paperwork and phone calls nothing to do with Bob just the company in general, Bob made aware of this

Charlotte, Cardiff June, 2015 Review from Verified Client

5starreviewstars

I have a working knowledge of finance but I was looking for a variety of financial options which were essentially at the forefront of an a fast moving environment and ever changing Financial products sector. Provided me with good financial advice encompassing the current market offers but also offereda longer term consideration based on his knowledge and experience of the financial markets.I have also had innumerable discussions regarding various financial projects which have not always progressed due to the sound financial cautionary advice which has always been delivered with a polite professionalism, clarity and above all concern for the clients financial well being. I'm mortgage free and about to retire with a reasonable private pension 

What could they have done better?

I have always received sound financial advice and I have no improvements to suggest.

Stephen, South Yorkshire June, 2015 Review from Verified Client

5starreviewstars

 

AFTER BEING IN CANADA FOR 20 YEARS I WAS NEW TO THE BRITISH ECONOMY AND COMING BACK TO BRITAIN IN 1996 I REQUIRED ADVISE IN MANY AREAS MR WINDUST HELPED US AND ADVISED US ON A MORGAGE AND ALSO HELPED US WHERE TO INVEST MY PRIVATE PENSION....I HAVE ALSO USED MR WINDUST FOR ALL MY FINANCIAL NEEDS OVER THE LAST 19 YEARS AND HAVE THE UP MOST RESPECT FOR HIS GUIDANCE .... YES MY CURRENT SITUATION IS JUST WHAT I HOPED FOR ..........

Nick, Caerphilly June, 2015 Review from Verified Client5starreviewstars

 

I was looking to remortgage, Bob Windust offered a friendly service which I was extremely pleased with,I found him to be honest and at ease with from the start,I would highly recommend his services to anybody seeking the advice and services of a financial adviser. Yes and all thanks to Bob Windust.

What could they have done better?

As I've stated above the service that bob offered me was professional and I felt at was dealing with him

john, Caerphilly June, 2015 Review from Verified Client

 

5star

Primarily Pension lump sum entitlement and Life insurance advice. We had heard about the Govermnent's initiative regarding the ability to take pensions out in lump sum as opposed to annuities. I have a large pension that I am already drawing an annuity from so my current works pension would be a means of paying off / part paying off the mortgage balance. My wif'e's small pensions are already accessible. Bob had made enquiries and has already signed us up for a much better Life insurance policy, less to pay and far better returns. His advice on the pros and cons of taking lump sums instead of annuities was very thorough and spelt out to us the stumbling blocks and possible errors in doing so. His advice was sound and we now are aware of the possible harm this could do unless well thought out and examined.His abiility to describe this mine field in easy layman's terms and analogies made it simpler to understand and make decisions. Yes, very much so although the larger companies are still not making it easy to do so, even when you know the pit falls and have made a balanced decision. When there is a small amount in the "pot" companies are very quick to pay the lump sum as the administration is worth more than the lump sum payout and they can then close those pensions off. The larger companies seem to be more hesitant and probably see less of a profit in paying out. 

What could they have done better?

No criticism at all We think Bob has acted in a very mature, professional and non-profitable manner, ensuring that we have the best outcome and not what is he gets out of any decisions we make / have made. It is refreshing to say the least.

Christopher, Rhondda Cynon Taff June, 2015 Review from Verified Client